Privacy policy

This Privacy Policy sets out our commitment to protecting the privacy of

personal information provided to us, or otherwise collected by us, offline

or online, including through our website (

Who are we;

Tiny House Pro Ltd is a Private Limited Company registered in England and Wales with the registration number of 14218088. Our registered office address is, 209 Cuffley Place, Sopers Road, Cuffley, EN7 4RY.

How We Use Your Information

We only collect, keep or share your information for Genuine Business Reasons when you have provided us permission to do so, or We are Required to by Law.

When you use our services, you are trusting us with your information. We only collect, keep or share your information for Genuine Business Reasons when you have provided us permission to do so, or we are Required to by Law.

How long do we keep your data for.

Tiny House Pro Ltd does not keep your personal data for any longer than necessary. If you have signed up for an account with us, then you will be able to access it and we will keep your personal data within it until you change it or cancel your account.

If you make a purchase from us, then we will keep data relating to the sale, including your application for finance if you made one, for as long as it is necessary for us to comply with our legal obligations.

If you make an enquiry to Tiny House Pro Ltd, then we will keep data relating to that enquiry for as long as necessary to send invoices to dealers, understand whether your contacts with dealers were satisfactory, and resolve any outstanding questions.

In relation to any promotions, contests or prize draws that you participate in, we will not keep your personal data for any longer than necessary to complete the promotion, contest or prize draw and pay and account for payments or distribute prizes, also allowing for a reasonable period for any queries or disputes to be raised and settled.

If we need to keep your data longer for tax, accounting, reporting, regulatory or legal reasons then we will use it only for those purposes and for a period that is reasonably necessary to comply with the laws and policies that apply to us and to be in a position to deal with any legal or regulatory claims.

After these periods we anonymise data (so it does not contain any personal data and cannot be traced back to you) to use it for research or statistical purposes and improving our website and services.

The types of personal information we may collect about you include

  • Your name and contact details, including email address and postal address.
  • your age and/or date of birth.
  • Information you provide to us through customer surveys.
  • Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information.

How we use your information

  • Processing of orders online and offline
  • Contacting you to arrange delivery
  • To make our website function properly
  • To contact you regarding offers or news via email, telephone, letter or SMS
  • For crime prevention

When We Contact You

We may contact you to arrange delivery and may offer other services that relate to your purchase.

We would like to stay in contact with you and would like to be able to send you offers, news and promotions via email and text message. You can unsubscribe at any time. Once you click the unsubscribe link you will not receive any marketing emails or SMS text messages from us from that point onward.

You will still receive emails and phone calls regarding you purchase such as a request for reviews, booking of delivery or customer service.

When You Contact Us

We record our phone calls for reference and training purposes. We keep copies of email that are sent from you to us and from us to you. This is done to resolve any problems and answer any queries quickly and efficiently

We track calls for marketing purposes so we can see what channel has led to the call.

Information We Share

We do not share information with any third parties except:

  • Where we are obliged to do so such as a legal request
  • Where we must work with 3rd party service providers such as a delivery or courier service
  • Our website & IT support providers
  • Liaising with product manufacturers on your behalf

Our providers are only provided with the information needed to perform the service required on our behalf. They cannot use this information for any other purpose.

We do not sell or trade your information with other entity and always comply with the Data Protection Act 1998 as well as any other relevant legislation

Third Party Payment Providers

On our website, we use a third party payment provider. When paying via our payment provider you are redirected to the provider’s website to make payment. When you use these services, you are subject to the terms and conditions of that payment provider.

On our website, we use a link to a third party finance provider. When you click the link, you are redirected to the finance provider’s website to make your application. When you use these services, you are subject to the terms and conditions of that finance provider.

Electronic Communication of Your Data

We may send your data via email between team members in the business and service providers, product manufacturers for legitimate business reasons. All our electronic communication is encrypted and is not readable except by those it was intended for.


Cookies are small text files used to transfer information. Site functionality cookies allow you to navigate the site and use our features. When you return to the site, we will be able to remember the products you have compared or added to your basket.

Cookies also enable us to show adverts relevant to you when you are browsing online, for example, deals or products you have looked at.

Analytics cookies help us to learn where we are going wrong, and which elements of the site you find easier to use. We will track the volume of people on our site, where they click, and where they exit the site.

Abandoned Cart Recovery

We employ a cart recovery system that will collect your cart details if you fill in the checkout form. We use this data to contact you to help you complete your purchase. Once we have contacted you this data is deleted.

Creating an Account with Tiny House Pro Ltd

When you create an account on our website it enables you to check out quicker by remembering your delivery details

Your password is hashed/ encrypted using modern cryptography and ciphers. Our staff are not able to read your password and have no access to it.

Your card details are not stored on our website and we have no access to them.


The security of your username and password is your responsibility and as such, you should make sure that they are kept confidential and not divulged to anyone. We recommend that you use a suitably complex password as not to be easily worked out or guessed by others. We will never ask you to divulge your website passwords by phone, email or SMS. If a password is lost or forgotten you can reset it on our website.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and therefore we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by our Privacy Policy.

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